{ "about": "Reliability, customer-service and workforce metrics filed by LUMA Energy and Genera PR with the Puerto Rico Energy Bureau (PREB), the island's independent energy regulator, and published on its PREPARE performance dashboard. SAIDI is the average minutes a customer spent without power; SAIFI the average number of separate interruptions; CAIDI the average length of one interruption. Fiscal years run July to June and are named for the year they end. LUMA has operated transmission and distribution since 1 June 2021, so fiscal 2022 is its first full year — every row is filed by LUMA, including the years before it took over, which are PREPA's record. Filings are quarterly and are revised retroactively. Attribution: Puerto Rico Energy Bureau; via 787daily.com.", "license": "Facts filed by a public utility with its regulator; this packaging CC BY 4.0 (credit 787daily.com).", "source": "Puerto Rico Energy Bureau, PREPARE performance dashboard — as filed by LUMA and Genera PR", "sourceUrl": "https://dashboard.energia.pr.gov/Transmission_Distribution", "note": "SAIDI is the average number of minutes a customer spent without power. Filed quarterly by LUMA with its regulator. `fiscalYears` are LUMA's own fiscal-year totals (July–June, named for the year they end). `latestFy.regions` are the 16 LUMA operating regions, each the sum of that year's twelve monthly filings — present only when all twelve arrived, none was the 0.0 not-yet-filed placeholder, and the island sum matches LUMA's own stated total for the year. A region is a utility district named after its hub town, NOT that municipio.", "updated": "2026-09-16", "latestMonth": "2026-07", "analysis": "https://787daily.com/analysis/", "reliability": { "saidiFiscalYears": [ { "fy": 2020, "minutes": 1218 }, { "fy": 2021, "minutes": 1339.9 }, { "fy": 2022, "minutes": 1564.4 }, { "fy": 2023, "minutes": 1218 }, { "fy": 2024, "minutes": 1431.9 }, { "fy": 2025, "minutes": 1579.6 }, { "fy": 2026, "minutes": 1705.6 } ], "saifiFiscalYears": [ { "fy": 2020, "interruptions": 8.2 }, { "fy": 2021, "interruptions": 8 }, { "fy": 2022, "interruptions": 7.5 }, { "fy": 2023, "interruptions": 7 }, { "fy": 2024, "interruptions": 7.9 }, { "fy": 2025, "interruptions": 8 }, { "fy": 2026, "interruptions": 8 } ], "caidiMonthly": { "label": "Monthly CAIDI", "who": "LUMA", "unit": "minutes", "latestMonth": "2026-06", "firstMonth": "2019-06", "points": { "2019-06": 171, "2019-07": 185, "2019-08": 179, "2019-09": 202, "2019-10": 200, "2019-11": 171, "2019-12": 189, "2020-01": 192, "2020-02": 180, "2020-03": 167, "2020-04": 160, "2020-05": 158, "2020-06": 166, "2020-07": 187, "2020-08": 227, "2020-09": 173, "2020-10": 178, "2020-11": 179, "2020-12": 157, "2021-01": 184, "2021-02": 148, "2021-03": 154, "2021-04": 141, "2021-05": 229, "2021-06": 318.43, "2021-07": 272.28, "2021-08": 220.59, "2021-09": 241.86, "2021-10": 186.75, "2021-11": 201.88, "2021-12": 199.55, "2022-01": 140.75, "2022-02": 198.76, "2022-03": 206, "2022-04": 196.2, "2022-05": 204.29, "2022-06": 210.11, "2022-07": 201.99, "2022-08": 184.97, "2022-09": 151.95, "2022-10": 236.03, "2022-11": 169.59, "2022-12": 146.92, "2023-01": 155.93, "2023-02": 154.76, "2023-03": 157.93, "2023-04": 191.7, "2023-05": 176.36, "2023-06": 166.93, "2023-07": 170.02, "2023-08": 182.41, "2023-09": 158, "2023-10": 172.47, "2023-11": 163.38, "2023-12": 183.21, "2024-01": 148.09, "2024-02": 207.96, "2024-03": 192.83, "2024-04": 181.43, "2024-05": 196.09, "2024-06": 206.77, "2024-07": 193.22, "2024-08": 189.8, "2024-09": 195.14, "2024-10": 182.17, "2024-11": 218.18, "2024-12": 187.64, "2025-01": 209.88, "2025-02": 180.89, "2025-03": 209.98, "2025-04": 215.74, "2025-05": 195.79, "2025-06": 202.9, "2025-07": 184.36, "2025-08": 244.98, "2025-09": 226.18, "2025-10": 224.59, "2025-11": 207.54, "2025-12": 180.35, "2026-01": 192.46, "2026-02": 243.98, "2026-03": 215.55, "2026-04": 169.76, "2026-05": 216.68, "2026-06": 236.08 } }, "byRegion": { "fy": 2026, "systemMinutes": 1705.6, "regions": [ { "name": "Utuado", "minutes": 3711.9 }, { "name": "Mayagüez", "minutes": 2388.6 }, { "name": "Vega Baja", "minutes": 2385.5 }, { "name": "Toa Baja", "minutes": 2150.6 }, { "name": "Arecibo", "minutes": 2093.7 }, { "name": "Caguas", "minutes": 1803.5 }, { "name": "San Juan", "minutes": 1774.4 }, { "name": "Aguadilla", "minutes": 1762.5 }, { "name": "Bayamón", "minutes": 1696.9 }, { "name": "Barranquitas", "minutes": 1475.8 }, { "name": "Yauco", "minutes": 1365.2 }, { "name": "Canóvanas", "minutes": 1247.5 }, { "name": "Ponce", "minutes": 1191.9 }, { "name": "Humacao", "minutes": 1005.7 }, { "name": "Fajardo", "minutes": 840.7 }, { "name": "Guayama", "minutes": 758.3 } ] } }, "service": { "waitMinutes": { "label": "Wait time in Customer Service Centers", "who": "LUMA", "unit": "minutes", "latestMonth": "2026-06", "firstMonth": "2019-06", "points": { "2019-06": 32.3, "2019-07": 36.27, "2019-08": 35.3, "2019-09": 34.07, "2019-10": 31.9, "2019-11": 29.53, "2019-12": 26.57, "2020-01": 23.97, "2020-02": 30.77, "2020-03": 30.1, "2020-07": 14.07, "2020-08": 15.82, "2020-09": 16.98, "2020-10": 14.95, "2020-11": 15.58, "2020-12": 14.13, "2021-01": 13.92, "2021-02": 16.18, "2021-03": 15, "2021-04": 21.37, "2021-05": 21.13, "2021-06": 10.77, "2021-07": 10.57, "2021-08": 10.11, "2021-09": 14.58, "2021-10": 10.17, "2021-11": 9.6, "2021-12": 8.92, "2022-01": 7.98, "2022-02": 6.59, "2022-03": 6.46, "2022-04": 6.95, "2022-05": 7.65, "2022-06": 7.81, "2022-07": 9.73, "2022-08": 10.73, "2022-09": 7.87, "2022-10": 12.36, "2022-11": 8.17, "2022-12": 6.2, "2023-01": 7.12, "2023-02": 7.62, "2023-03": 8.24, "2023-04": 7.21, "2023-05": 7.57, "2023-06": 7.34, "2023-07": 9.05, "2023-08": 8.6, "2023-09": 9.04, "2023-10": 8.01, "2023-11": 9.41, "2023-12": 9.49, "2024-01": 11.33, "2024-02": 9.13, "2024-03": 10.35, "2024-04": 11.27, "2024-05": 8.4, "2024-06": 8.73, "2024-07": 9.12, "2024-08": 8.87, "2024-09": 9.77, "2024-10": 7.28, "2024-11": 7.88, "2024-12": 6.74, "2025-01": 9.18, "2025-02": 9.96, "2025-03": 6.31, "2025-04": 5.98, "2025-05": 5.08, "2025-06": 7, "2025-07": 7.62, "2025-08": 10.83, "2025-09": 11.92, "2025-10": 10.62, "2025-11": 11.37, "2025-12": 10.66, "2026-01": 12.6, "2026-02": 12.64, "2026-03": 12.29, "2026-04": 12.18, "2026-05": 11.19, "2026-06": 9.81 } }, "answerMinutes": { "label": "Average speed of answer (FYTD)", "who": "LUMA", "unit": "minutes", "latestMonth": "2026-06", "firstMonth": "2019-06", "points": { "2019-06": 29.83, "2019-07": 28.22, "2019-08": 26.62, "2019-09": 6.98, "2019-10": 6.13, "2019-11": 4.2, "2019-12": 4.2, "2020-01": 2.93, "2020-02": 3.68, "2020-03": 2.3, "2020-04": 2.58, "2020-05": 3.93, "2020-06": 7.33, "2020-07": 9.87, "2020-08": 9.65, "2020-09": 5.23, "2020-10": 3.92, "2020-11": 3.22, "2020-12": 1.3, "2021-01": 1.7, "2021-02": 1.35, "2021-03": 1.33, "2021-04": 1.4, "2021-05": 3.15, "2021-07": 7.12, "2021-08": 8.2, "2021-09": 8.49, "2021-10": 7.07, "2021-11": 5.86, "2021-12": 4.94, "2022-01": 4.37, "2022-02": 3.97, "2022-03": 3.62, "2022-04": 3.38, "2022-05": 3.15, "2022-06": 3.2, "2022-07": 4.87, "2022-08": 4.96, "2022-09": 4.63, "2022-10": 3.92, "2022-11": 3.26, "2022-12": 2.78, "2023-01": 2.45, "2023-02": 2.17, "2023-03": 1.97, "2023-04": 1.81, "2023-05": 1.69, "2023-06": 1.69, "2023-07": 0.98, "2023-08": 1.11, "2023-09": 1.08, "2023-10": 0.97, "2023-11": 0.91, "2023-12": 0.83, "2024-01": 0.77, "2024-02": 0.81, "2024-03": 0.83, "2024-04": 0.89, "2024-05": 0.92, "2024-06": 1, "2024-07": 0.8, "2024-08": 2.35, "2024-09": 2.05, "2024-10": 1.73, "2024-11": 1.54, "2024-12": 1.47, "2025-01": 1.39, "2025-02": 1.28, "2025-03": 1.19, "2025-04": 1.15, "2025-05": 1.16, "2025-06": 1.32, "2025-07": 2.17, "2025-08": 4.42, "2025-09": 4.61, "2025-10": 5.48, "2025-11": 5.22, "2025-12": 5.1, "2026-01": 6.16, "2026-02": 6.53, "2026-03": 6.83, "2026-04": 6.93, "2026-05": 6.55, "2026-06": 6.75 } }, "calls": { "label": "Total number of calls received", "who": "LUMA", "unit": "calls", "latestMonth": "2026-06", "firstMonth": "2021-03", "points": { "2021-03": 130616, "2021-04": 132563, "2021-05": 170143, "2021-06": 552356, "2021-07": 339888, "2021-08": 349606, "2021-09": 351804, "2021-10": 269204, "2021-11": 214731, "2021-12": 222509, "2022-01": 213017, "2022-02": 225437, "2022-03": 258905, "2022-04": 272846, "2022-05": 268825, "2022-06": 315723, "2022-07": 348353, "2022-08": 350355, "2022-09": 420276, "2022-10": 348301, "2022-11": 210965, "2022-12": 188346, "2023-01": 195450, "2023-02": 168105, "2023-03": 188576, "2023-04": 182461, "2023-05": 209124, "2023-06": 257757, "2023-07": 248098, "2023-08": 271421, "2023-09": 233821, "2023-10": 213832, "2023-11": 192726, "2023-12": 178129, "2024-01": 181105, "2024-02": 190640, "2024-03": 182926, "2024-04": 201530, "2024-05": 218531, "2024-06": 261869, "2024-07": 218229, "2024-08": 360957, "2024-09": 221714, "2024-10": 203349, "2024-11": 166429, "2024-12": 183677, "2025-01": 187188, "2025-02": 168128, "2025-03": 180046, "2025-04": 213002, "2025-05": 196803, "2025-06": 205420, "2025-07": 214913, "2025-08": 303090, "2025-09": 229585, "2025-10": 250471, "2025-11": 170809, "2025-12": 176549, "2026-01": 185519, "2026-02": 225508, "2026-03": 216301, "2026-04": 182767, "2026-05": 183098, "2026-06": 217028 } } }, "workforce": { "turnover": { "label": "Turnover rate", "who": "LUMA", "unit": "percent", "latestMonth": "2026-06", "firstMonth": "2021-06", "points": { "2021-06": 3.18, "2021-07": 1.63, "2021-08": 2.08, "2021-09": 1.3, "2021-10": 1.78, "2021-11": 1.51, "2021-12": 1.1, "2022-01": 2.6, "2022-02": 2.3, "2022-03": 1.6, "2022-04": 1.2, "2022-05": 1.6, "2022-06": 1.1, "2022-07": 1.7, "2022-08": 1.4, "2022-09": 2.5, "2022-10": 4.3, "2022-11": 2.1, "2022-12": 3, "2023-01": 1.6, "2023-02": 2.07, "2023-03": 1.63, "2023-04": 2.79, "2023-05": 0.84, "2023-06": 1.11, "2023-07": 1.41, "2023-08": 2.91, "2023-09": 1.3, "2023-10": 1.35, "2023-11": 1.76, "2023-12": 2.43, "2024-01": 1.18, "2024-02": 1.19, "2024-03": 1.15, "2024-04": 1.24, "2024-05": 1.55, "2024-06": 1.8, "2024-07": 1.78, "2024-08": 3.99, "2024-09": 1.71, "2024-10": 1.7, "2024-11": 1.07, "2024-12": 1.88, "2025-01": 1.35, "2025-02": 2.01, "2025-03": 1.83, "2025-04": 1.94, "2025-05": 1.93, "2025-06": 2.04, "2025-07": 1.2, "2025-08": 3.53, "2025-09": 1.47, "2025-10": 5.65, "2025-11": 1.69, "2025-12": 1.44, "2026-01": 1.33, "2026-02": 0.79, "2026-03": 1.08, "2026-04": 1.03, "2026-05": 1.3, "2026-06": 1.69 } }, "headcount": { "Genera PR · Exempt": { "label": "Exempt", "who": "Genera PR", "unit": "people", "latestMonth": "2026-06", "firstMonth": "2023-07", "points": { "2023-07": 218, "2023-08": 216, "2023-09": 234, "2023-10": 238, "2023-11": 245, "2023-12": 242, "2024-01": 250, "2024-02": 246, "2024-03": 247, "2024-04": 248, "2024-05": 250, "2024-06": 272, "2024-07": 276, "2024-08": 274, "2024-09": 278, "2024-10": 276, "2024-11": 276, "2024-12": 274, "2025-01": 274, "2025-02": 275, "2025-03": 264, "2025-04": 264, "2025-05": 264, "2025-06": 263, "2025-07": 255, "2025-08": 255, "2025-09": 262, "2025-10": 261, "2025-11": 264, "2025-12": 264, "2026-01": 264, "2026-02": 266, "2026-03": 272, "2026-04": 263, "2026-05": 262, "2026-06": 259 } }, "Genera PR · Non-exempt": { "label": "Non-exempt", "who": "Genera PR", "unit": "people", "latestMonth": "2026-06", "firstMonth": "2023-07", "points": { "2023-07": 476, "2023-08": 476, "2023-09": 475, "2023-10": 479, "2023-11": 474, "2023-12": 472, "2024-01": 471, "2024-02": 466, "2024-03": 463, "2024-04": 466, "2024-05": 464, "2024-06": 447, "2024-07": 449, "2024-08": 449, "2024-09": 447, "2024-10": 447, "2024-11": 448, "2024-12": 448, "2025-01": 445, "2025-02": 443, "2025-03": 433, "2025-04": 436, "2025-05": 434, "2025-06": 441, "2025-07": 444, "2025-08": 442, "2025-09": 435, "2025-10": 436, "2025-11": 438, "2025-12": 434, "2026-01": 433, "2026-02": 441, "2026-03": 435, "2026-04": 440, "2026-05": 441, "2026-06": 444 } }, "LUMA · Customer Experience": { "label": "Customer Experience", "who": "LUMA", "unit": "people", "latestMonth": "2026-06", "firstMonth": "2021-06", "points": { "2021-06": 531, "2021-07": 602, "2021-08": 679, "2021-09": 696, "2021-10": 718, "2021-11": 734, "2021-12": 728, "2022-01": 741, "2022-02": 726, "2022-03": 715, "2022-04": 693, "2022-05": 693, "2022-06": 707, "2022-07": 693, "2022-08": 732, "2022-09": 725, "2022-10": 758, "2022-11": 751, "2022-12": 743, "2023-01": 761, "2023-02": 779, "2023-03": 813, "2023-04": 793, "2023-05": 802, "2023-06": 803, "2023-07": 805, "2023-08": 787, "2023-09": 781, "2023-10": 796, "2023-11": 793, "2023-12": 782, "2024-01": 785, "2024-02": 796, "2024-03": 808, "2024-04": 819, "2024-05": 818, "2024-06": 827, "2024-07": 835, "2024-08": 824, "2024-09": 826, "2024-10": 818, "2024-11": 848, "2024-12": 832, "2025-01": 815, "2025-02": 831, "2025-03": 815, "2025-04": 765, "2025-05": 712, "2025-06": 704, "2025-07": 700, "2025-08": 689, "2025-09": 702, "2025-10": 659, "2025-11": 646, "2025-12": 641, "2026-01": 633, "2026-02": 650, "2026-03": 643, "2026-04": 639, "2026-05": 663, "2026-06": 649 } }, "LUMA · Operations": { "label": "Operations", "who": "LUMA", "unit": "people", "latestMonth": "2026-06", "firstMonth": "2021-06", "points": { "2021-06": 1253, "2021-07": 1410, "2021-08": 1461, "2021-09": 1528, "2021-10": 1601, "2021-11": 1646, "2021-12": 1681, "2022-01": 1662, "2022-02": 1593, "2022-03": 1583, "2022-04": 1578, "2022-05": 1568, "2022-06": 1573, "2022-07": 1590, "2022-08": 1614, "2022-09": 1856, "2022-10": 1862, "2022-11": 1876, "2022-12": 1917, "2023-01": 2046, "2023-02": 2068, "2023-03": 2050, "2023-04": 2013, "2023-05": 2031, "2023-06": 2015, "2023-07": 2062, "2023-08": 2065, "2023-09": 2141, "2023-10": 2112, "2023-11": 2119, "2023-12": 1973, "2024-01": 1876, "2024-02": 1789, "2024-03": 1797, "2024-04": 1610, "2024-05": 1603, "2024-06": 1611, "2024-07": 1629, "2024-08": 1608, "2024-09": 1601, "2024-10": 1574, "2024-11": 1575, "2024-12": 1574, "2025-01": 1604, "2025-02": 1614, "2025-03": 1609, "2025-04": 1611, "2025-05": 1720, "2025-06": 1710, "2025-07": 1710, "2025-08": 1709, "2025-09": 1701, "2025-10": 1664, "2025-11": 1677, "2025-12": 1672, "2026-01": 1681, "2026-02": 1706, "2026-03": 1700, "2026-04": 1703, "2026-05": 1701, "2026-06": 1749 } }, "LUMA · Support Services": { "label": "Support Services", "who": "LUMA", "unit": "people", "latestMonth": "2026-06", "firstMonth": "2021-06", "points": { "2021-06": 366, "2021-07": 380, "2021-08": 417, "2021-09": 432, "2021-10": 444, "2021-11": 457, "2021-12": 461, "2022-01": 478, "2022-02": 486, "2022-03": 482, "2022-04": 469, "2022-05": 448, "2022-06": 455, "2022-07": 511, "2022-08": 522, "2022-09": 528, "2022-10": 551, "2022-11": 560, "2022-12": 569, "2023-01": 597, "2023-02": 602, "2023-03": 608, "2023-04": 618, "2023-05": 616, "2023-06": 621, "2023-07": 639, "2023-08": 630, "2023-09": 657, "2023-10": 672, "2023-11": 640, "2023-12": 744, "2024-01": 765, "2024-02": 769, "2024-03": 783, "2024-04": 1012, "2024-05": 1030, "2024-06": 1050, "2024-07": 1038, "2024-08": 1042, "2024-09": 1047, "2024-10": 1054, "2024-11": 1047, "2024-12": 1038, "2025-01": 1033, "2025-02": 1022, "2025-03": 1027, "2025-04": 1019, "2025-05": 927, "2025-06": 921, "2025-07": 920, "2025-08": 916, "2025-09": 911, "2025-10": 864, "2025-11": 859, "2025-12": 853, "2026-01": 847, "2026-02": 839, "2026-03": 838, "2026-04": 832, "2026-05": 837, "2026-06": 830 } }, "LUMA · Utility Transformation": { "label": "Utility Transformation", "who": "LUMA", "unit": "people", "latestMonth": "2026-06", "firstMonth": "2021-06", "points": { "2021-06": 402, "2021-07": 427, "2021-08": 459, "2021-09": 486, "2021-10": 502, "2021-11": 524, "2021-12": 526, "2022-01": 548, "2022-02": 556, "2022-03": 571, "2022-04": 612, "2022-05": 654, "2022-06": 693, "2022-07": 654, "2022-08": 683, "2022-09": 691, "2022-10": 708, "2022-11": 710, "2022-12": 720, "2023-01": 598, "2023-02": 613, "2023-03": 628, "2023-04": 646, "2023-05": 721, "2023-06": 797, "2023-07": 859, "2023-08": 819, "2023-09": 856, "2023-10": 907, "2023-11": 951, "2023-12": 951, "2024-01": 1089, "2024-02": 1238, "2024-03": 1254, "2024-04": 1273, "2024-05": 1268, "2024-06": 1373, "2024-07": 1393, "2024-08": 1345, "2024-09": 1325, "2024-10": 1385, "2024-11": 1385, "2024-12": 1354, "2025-01": 1385, "2025-02": 1370, "2025-03": 1326, "2025-04": 1299, "2025-05": 1255, "2025-06": 1268, "2025-07": 1239, "2025-08": 1120, "2025-09": 1083, "2025-10": 979, "2025-11": 934, "2025-12": 912, "2026-01": 885, "2026-02": 903, "2026-03": 906, "2026-04": 901, "2026-05": 868, "2026-06": 849 } }, "PREPA · PREPA": { "label": "PREPA", "who": "PREPA", "unit": "people", "latestMonth": "2023-03", "firstMonth": "2021-06", "points": { "2021-06": 1503, "2021-07": 1260, "2021-08": 1260, "2021-09": 1260, "2021-10": 1181, "2021-11": 1187, "2021-12": 1188, "2022-01": 1204, "2022-02": 1186, "2022-03": 1240, "2022-04": 1252, "2022-05": 1263, "2022-06": 1275, "2022-07": 1272, "2022-08": 1256, "2022-09": 1250, "2022-10": 1246, "2022-11": 1239, "2022-12": 1236, "2023-01": 1223, "2023-02": 1212, "2023-03": 1209 } } } } }