787daily · Analysis
Utility Watch
What LUMA and Genera tell their regulator: hours without power by operating region, the queue at the customer-service counter, the speed of answer on the phone, and who staffs the system — each fiscal year against the last, and against the years before LUMA took over.
Latest edition
Utility Watch: LUMA’s Worst Year Yet for Outages and for Waiting
- 28.4 hours without power per customer in fiscal 2026, the worst of LUMA's 5 full years
- Utuado region 61.9 hours against Guayama region 12.6
- Customer-service queue averaged 11.1 minutes in fiscal 2026, from 7.8 the year before
- LUMA 4,077 staff, Genera PR 703 staff